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Mandatory Meal Plan FAQs
Voluntary Meal Plan FAQs
General FAQs
Mandatory Meal Plan FAQs
Can I change my Dining Membership?
You can change your Dining Membership once a year at the end of Fall quarter from November 16 - December 11, 2009. Meal plan changes can ONLY be made ONLINE from the UCI Housing Homepage www.housing.uci.edu. Click on the meal plan change form. Your new meal plan will go into effect winter quarter.
NOTE: Written meal plan change requests will NOT be accepted. All requests MUST BE DONE ONLINE at www.housing.uci.edu.
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If I change my meal plan, what happens to my unused FlexDine Dollars?
Unused FlexDine Dollars will carry over to your new meal plan selection.
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Do unused meals carry over to the following quarter?
Meals are per quarter and do not roll over to the following quarter and are non-transferable.
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What if I have unused FlexDine Dollars at the end of the quarter?
Unused FlexDine Dollars transfer from quarter to quarter. However, any unused FlexDine Dollars remaining at the end of the academic year (end of Spring quarter) are non-refundable and cannot be transferred to the new academic year.
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Can I treat a friend using my meal plan or FlexDine Dollars?
Yes, you may use up to 5 meals per quarter within your mandatory meal plan to treat family and friends or you can use your FlexDine Dollars.
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What if I use up my meal allowance before the quarter is over?
You can purchase Zot Bucks or a voluntary meal plan.
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What if I have unused Zot Bucks at the end of the quarter?
Unused Zot Bucks transfer from quarter to quarter and can be transferred to the new academic year. If your Zot Bucks account has been inactive for 24 consecutive months, the balance will be deleted. Unused Zot Bucks are not refundable.
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What if I lost my Student ID card?
*We will issue a temporary card with a $10.00 cash deposit. This temporary card will be valid for 3 days. At the end of the 3 days you must return the temporary card. Failure to do so will result in forfeiting your $10 deposit. If you return the card within 3 days, your deposit will be returned to you. Temporary cards are provided to you with no fee, the first time your card is lost. A $15 fee plus the $10 deposit will be charged for the second temporary cars and each additional time a temporary card is issued. Refunds or credits will only be issued from the date that UCI Hospitality & Dining is notified that a card has been lost or stolen.
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If one of my suitemates is too sick to go to a dining hall, how can I bring her back a meal to eat?
They will need to get a slip from the housing office or their RA confirming their sickness. Then you may bring the slip and the sick student's I.D. to a dining hall where we will swipe the sick student's card and give a to-go container to bring back to them.
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Voluntary Meal Plan FAQs
Can I change my Dining Membership?
Please choose the appropriate meal plan based upon your class, work and study schedule. Voluntary meal plans cannot be changed or refunded.
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Do unused meals and FlexDine Dollars carry over to the following quarter?
Yes, meals and FlexDine Dollars roll over to the following quarter for voluntary meal plan participants, but do not transfer to the new academic year and are non-transferable.
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What if I have unused Zot Bucks at the end of the quarter?
Unused Zot Bucks transfer from quarter to quarter and can be transferred to the new academic year. If your Zot Bucks account has been inactive for 24 consecutive months, the balance will be deleted. Unused Zot Bucks are not refundable.
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Can I treat a friend using my meal plan, FlexDine Dollars or Zot Bucks?
Yes, as long as you have sufficient funds in your meal plan or Zot Bucks account.
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What if I lost my Student ID card?
We will issue a temporary card with a $10.00 cash deposit. This temporary card will be valid for 3 days. At the end of the 3 days you must return the temporary card. Failure to do so will result in forfeiting your $10 deposit. If you return the card within 3 days, your deposit will be returned to you. Temporary cards are provided to you with no fee, the first time your card is lost. A $15 fee plus the $10 deposit will be charged for the second temporary cars and each additional time a temporary card is issued. Refunds or credits will only be issued from the date that UCI Hospitality & Dining is notified that a card has been lost or stolen.
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What if I get an error while trying to place an order online?
*If you have received an error screen while trying to use our eCommerce functionality, there are two possible reasons:
- You are not logged in to your UCI Hospitality & Dining Account. You must be logged in to make a purchase:
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Return to the home page.
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Login, the button is on the top left side of the home page screen.
If you do not have an account, click the Login button. On the Login page click the "Create a new account" link, located below the login button.
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Go to your shopping cart, the link is on the top right of the homepage screen.
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Empty your shopping cart, by using the "remove" link to the right of each item in the cart.
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Please attempt to make your purchase again.
- You are using with Safari internet browser. This website is not compatible with Safari. The recommended browsers for best viewing are Internet Explorer or Mozilla Firefox.
- If you are still having problems, please go to the "contact us" page, and fill out the comment form. We will respond back to you within 1 business day.
Thank you for your patience and understanding.
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General FAQs
When I try to place an online order it says that the URL is too long, is your site broken?
This error occurs for Apple/ Macintosh users on the Safari web browser. We sincerely apologize for the inconvenience. At this time, our Online Ordering has been tested and is compatible with Firefox, Internet Explorer, and Opera on both the PC and Apple operating systems.
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Diet and Nutrition?
Students may arrange to meet with an on-campus nutritionist at the Student Health Center. To make an appointment, call 949-824-5304 - be sure to have your student ID number handy. After consulting with a nutritionist, students can stop by either Pippin and Mesa Commons to further discuss their dietary needs with one of the Executive Chefs. Also, students can check nutrition facts on food servings by visiting the Pippin, Brandywine, and Mesa menus online. Simply click on the food item you would like to learn about and nutritional information, if available, will appear. Please note that specifically, for the Brandywine menus
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What is the difference between FlexDine Dollars and Zot Bucks?
FlexDine Dollars work just like Zot Bucks. They are given to meal plan holders. FlexDine Dollars cannot be transferred to Zot Bucks. FlexDine Dollars cannot be used at the UCI Bookstore.
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Can I check my account balance online?
FlexDine Dollars and Zot Bucks balances are viewable online. If a student does not have Zot Bucks nor FlexDine Dollars, then there will be no balance for viewing. You must be logged in and have your OneCard Options completed in your profile to view your balance. To learn about your meal plan balance, you can stop by the UCI Hospitality & Dining office or ask the cashier the next time you swipe in for a meal.
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Where do I view my FlexDine Dollars and Zot Bucks account balances on the UCI Hospitality & Dining Website?
First, you must log-in to your account and complete the OneCard section using your student ID number. Once you have completed the information, the website will communicate with our system and your balance will be displayed on the main page of the UCI Hospitality & Dining website for the duration of your log-in.
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How does Dining on the Run work? Where do I pick up my meal?
Order a meal online from either Pippin or Mesa Commons. You can pick up your Dining on the Run meal at the entrance of Pippin or Mesa Commons at the time you specified in your order. Pick up times available are from 7:15am - 8:00pm Monday through Friday. Just inform the cashier of your order and he or she will swipe your meal card and bring out your order. Dining on the Run service is not available on the weekends or during holidays.
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How come Middle Earth and Mesa Court residents are limited to 5 guest meals per quarter? Shouldn't I be able to treat as many guests as I want?
Mandatory Meal Plans were designed in a way to ensure that students practice healthy and well-balanced dining habits. We limit the plans to only 5 guest meals per quarter in order for students to get the most value. If you would like to treat guests to meals at your discretion, you may use your FlexDine Dollars, Zot Bucks, pay cash at the door, or you may purchase a Voluntary Meal Plan.
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How are meals allocated for the Voluntary Meal Plan?
Voluntary Meal Plans were designed to provide flexibility and convenience for those with busy campus lifestyles. Meals and FlexDine Dollars can be used at anytime during the academic year*. You are not restricted to using an allotted number of meals per week or quarter, but rather, you have the entire academic year to enjoy your meal plan. If at anytime during the academic year, you run out of meals, then you may simply purchase another meal plan.
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If you would like to treat a friend with your Voluntary Meal Plan, you will need to stop by the residential dining office to validate your Student ID.
What if I run out of meals?
When you run out of meals, you may simply purchase another Voluntary Meal Plan. You may order your new plan online or stop by the UCI Hospitality & Dining office which is located in the Student Center, 3rd Floor, above the West Food Court.
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