Can I change my meal plan?
Yes. For the first ten days of the term, if you find a meal plan isn’t working with your schedule as well as you thought it would, you can change your plan. Stop by the Dining Office in the Smith Union and complete a Membership Change Form. It’s that easy.
*First Year students: You have already purchased a Voluntary Plan as part of your housing contract and it cannot be changed; however, you are welcome to add dining dollars to your plan.

Can I treat a friend to a meal on my plan?
It depends on where you eat. Only you can use all-you-care-to-eat meals, one meal per meal period in Victor’s. But you can certainly treat a friend to a meal at any dining location on campus using your dining dollars.

What do I do if my dining dollars run low?
Add more dining dollars online!  'Login' to the website and using the 'Click to Purchase Now' button (Meal Plans page), go to the shopping site and add more to your account.  Those dollars will be instantly available for your use at all of our dining locations. 

NOTE WITH INSTANT ONLINE PRODUCTS:
YOU MUST HAVE ALREADY PURCHASED A VIKING PLAN, VOLUNTARY PLAN OR DECLINING DOLLARS THIS TERM.  IF YOU HAVE NOT ALREADY DONE SO YOU WILL GET THE ERROR "ACCOUNT NUMBER IS INVALID (OR ALREADY IN USE) FOR 'PORTLAND STATE ID NUMBER', OR THE SYSTEM DOES NOT RECOGNIZE THE CONFIGURATION'. 

If I don't have an existing Dining Membership, how do I sign up for one?
It couldn’t be easier. Just visit the Dining office in the Smith Union Building, Room 116D.

If I don't have an existing Dining Membership, can I still purchase online?
You will need a current active account to purchase dining dollars online.  You can purchase a Block Meal plan however, without having to set up a dining account with us first.  The reason for this is that the Dining Dollars are INSTANTLY added to your account, thus you must have an account in place prior to making a purchase.

How can I see my Dining Dollars balance on the home page?
Login, or create an account, then go to 'My Account', 'OneCard Options' and save your card.  The options 'View Dining Account balance online' and 'Show balance on Homepage' should both be set to 'yes'.  You will then be able to see your balance on the homepage.

How do I create an account?
Click the 'Login' button located on the upper right side of the website, then on the login page click the 'create a new account' link.

If my account is locked, or I have lost my password, what do I do?
Click the 'Login' button, on the login page click the 'Forgot Password / Locked out' link.  On the following page enter your email address to have a new password emailed to you.  This will also unlock your account.  Please check your junk or spam email folder for the password reset email if applicable.

My card number changed, how do I save my new card number?
Email the dining office at dining@pdx.com to request that your saved card be removed.  Provide your name and email address you use to login to CampusDish.  You will then have to enter in your new card information.  Please allow 24 hours for the reset.

What is Family Link?
For Students:  Family Link allows students to give other people the ability to view their current balance.  

For Parents, Family or Friends:  If you are family linked to a student who has a saved card, you can in turn, link the student to your account, and then make purchases on their behalf without needing to know their card number.

How do I use Family Link?
Login.  Go to 'My Account' 'Family Link' and click the 'new family' button.  Enter their email address, this should be the same email address they will use for login to the website.  Students should make sure to save their card number in the 'OneCard' (Portland State ID Number Options) screen. 

Students:  The family member will receive an email with a password to their account if they did not previously create one.  When they login they can see your balance.  Please be sure on the 'OneCard' (Portland State ID Number Options) screen that 'Allow Family Linked Users to View Balance' is set to yes.

Parents, Family or Friends:  If the student has saved their ID card information, you can then 'Family Link' them to your account so that you may purchase for them by selecting their name on the recipient page instead of entering their name and card number.  You will also be able to view their current balance on the home page.

How can my family or friends see my balance?
Create a family link for each person you want to be able to see your balance.  If they do not have an account, one will automatically be created for them, and their password will be emailed to them.  Next time they login they will be able to see your balance on the homepage.  Please be sure on the 'OneCard' (Portland State ID Number Options) screen that 'Allow Family Linked Users to View Balance' is set to yes.

How can my family or friends make a purchase for me by using the Family Link?
Overview:  First, the student saves their ID card number and uses 'Family Link' to link the family member to their account.  Then, the family member would login to the website and use 'Family Link' to link the student to their account.

Student:  Make sure you first link your card on the 'My Account' 'OneCard' (Portland State ID Number Options) screen.  Then, Family Link your family or friends in the 'My Account' 'Family Link'  screen.

Parents, Family or Friends:  Make sure your student has followed the 'Student' instruction first.  Then, when you login to the website with your email and password, you will see the student's balance.  To purchase for them without having to know their ID information, simply link your student to your account using the 'My Account' 'Family Link' screen.

What does error 'account number is invalid for 'Student ID', or the system does not recognize the configuration,  please contact us with any questions', mean?
One Card (Portland State ID Number Options) Screen:  Someone may already have linked that card number to their CampusDish account.  Each card may only be linked to one CampusDish account.  Did you make a CampusDish account previously?  Maybe your parents already linked your card?  Contact the dining office to have your card status verified.

Recipient Page:  Your dining card account is either not in the system or incorrectly entered, inactive or expired.  Please contact the dining office to have your card status verified.

Please note:  Our online ordering system supports IE, Firefox and Opera browsers.  We do not currently support Safari browsers.

YOU MUST HAVE ALREADY PURCHASED A VIKING PLAN, VOLUNTARY PLAN OR DECLINING DOLLARS THIS TERM TO PURCHASE INSTANT PRODUCTS ONLINE.  IF YOU HAVE NOT ALREADY DONE SO YOU WILL GET THE ERROR "ACCOUNT NUMBER IS INVALID (OR ALREADY IN USE) FOR 'PORTLAND STATE ID NUMBER', OR THE SYSTEM DOES NOT RECOGNIZE THE CONFIGURATION'. 

What if I have a question that’s not answered here?
Email us at dining@pdx.com; call us at (503) 725-4511; or visit the dining office in the Smith Union Building between 8am and 4pm, Monday through Friday. We’d be happy to answer any questions you have.