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Catering/ General Information
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Catering General Information We’re committed to providing you and your guests with the highest quality in food, beverage and service. The success of your event is very important to us. We’ve developed the following guidelines to assist you in planning your event. Please review our guidelines and explore our exciting menu options. In addition to a variety of cuisines, we can also provide floral arrangements, ice sculptures, linen and china services to add that special touch to your event.
Contact our Catering staff to place your order. Our office is located in the University Center, Room 267, or you can contact us at 713-743-5248 between the hours of 8:00 AM and 5:00 PM, Monday thru Friday. Please visit our website at www.uh.edu/dining for further information.
Event Planning
Food and Beverage: You can make arrangements for food and beverage service by contacting our Catering staff at 713-743-5248, or by visiting our website at www.uh.edu/dining. Please have your department procurement card number, credit card number or other payment information available when you reserve your event.Clients are responsible for reserving meeting space, set-up and equipment needs, such as tables and chairs including those utilized by the Catering Department.
Special Menu Requests: The menu items listed in the catering guide are only suggestions; you are not limited to these selections. Our Catering staff is ready to consult with you on any special gourmet, themed, or ethnic menu. We’re happy to customize a menu to fit your specific needs and budget. Our Executive Chef and/or Catering Director will assist you with the necessary arrangements. Adjustments to the menu can also be made to accommodate special dietary needs. Please allow a minimum of three weeks to ensure the availability of specialty ordered products.
Menu Pricing: The prices in our catering guide are based upon market conditions and are subject to change without notice. We reserve the right to adjust pricing based upon these conditions and will notify the client prior to the event for approval. Smaller groups may require special price quotes and adjustments to menu offerings.
Catering Deliveries: Standard deliveries within the University of Houston campus will not incur delivery charges. Events occurring off campus or with unique circumstances will be quoted at the time of booking.
Additional Services: Themed decorations, special linens, china, fresh flowers, candles, balloons, ice carvings, and other related items may be arranged. Please contact our Catering staff for suggestions and price quotes.
Linen and China Rental: China, flatware and glassware for hot buffets or served meals are available for an additional charge. Standard linen will be provided for all catering tables, buffets and served meal seating. Additional linen can be provided for an additional charge.
Standard Tablecloth
Colored tablecloths, skirting and napkins are also available upon request for an additional charge. Please contact our Catering staff for a price quote.
Service-Ware: All service-ware should remain at the original location of the event. Service-ware removed from the catering event will be charged accordingly.
Guest Count Guarantees: To ensure your event is successful it is essential that we have an accurate guest count. An estimated guest count is required at the time your order is placed. A final guarantee count must be provided to the Catering Department a minimum of three business days prior to the event. The Catering Department will bill for the guaranteed number or the actual guest count, whichever is greater. Refunds will not be provided for unused food or beverage portions.
Order Cancellations: A cancellation fee will be charged for orders cancelled within three business days of an event, based on food and labor costs incurred at the time of cancellation.
Payment for Services: University of Houston departments and student organizations with an approved university account number will need to provide the following billing information at the time of reservation: department name, procurement card, speed type or credit card number and contact person. Charges will be assessed at the time your order is confirmed. Any adjustments to your bill will be assessed after the conclusion of the event.
A 50% deposit is required at the time of reservation for all individuals or community groups without a university approved account. The remaining balance for your order is due three business days prior to the event. Visa and MasterCard are accepted for deposits and payments.
Sales taxes will be added to each order unless we’re provided with a copy of the tax exemption certificate prior to the event.
Administration Fee: All catering orders will be assessed an additional 18.5% administration fee added to the final bill. A late reservation fee of 15% will be assessed for any orders placed less than three business days before the event. Catering orders placed without sufficient notification will be subject to a limited menu and service availability.
Labor Charges: Standard catered events require service for approximately 1-1/2 hours; additional charges will be assessed on events and programs delayed 30 minutes or more and/or ending beyond the planned time. For events that require additional staff, labor is assessed by the hour, and per server.
Attendants: Services that require additional attendants will be assessed a fee at the rate of $20.00 per hour, per attendant for a minimum of 4 hours.
Bartenders: Services that require bartenders will be assessed a fee at the rate of $25.00 per hour, per bartender for a minimum 4 hours.
Alcoholic Beverage Service: Catering On Cullen is responsible for providing all alcohol-related services within the University Center and UC Satellite.
Alcoholic beverages may not be sold without a liquor license. A liquor license is required for all events offering “cash” bar(s) or events requiring the pre-purchase of a ticket (or the purchase of a ticket at the door), to provide alcoholic beverages once entry is made into an event.
Catering On Cullen is the only licensed service provider permitted to sell and serve alcohol and 3.2 beer within the University Center and the UC Satellite. In accordance with the State of Texas liquor license requirements, alcoholic beverages may not be brought into the University Center.
The Catering Department can also provide alcoholic beverages and related services on and off campus. Only guests of legal drinking age may possess, be served or be permitted to consume alcoholic beverages (this includes 3.2 beers). Events where alcoholic beverages are served or sold may not be open to the public. When alcohol is served non-alcoholic beverages and food must be made available to all guests for the duration of the event. Alcoholic beverages are not allowed outside of the designated room(s) of the event.
Catering On Cullen, the University Center and Associated Facilities reserve the right to limit the time and length of an event in which alcohol is served. A last call will be provided 30 minutes prior to the scheduled ending time. Catering On Cullen further reserves the right to deny service to individuals and discontinue the service of alcoholic beverages prior to the ending time of an event should the conduct and/or decorum of the guest be in violation of these guidelines or state laws.
Food Removal Policy: For the health and safety of our guests it is our strict policy that all food must remain with the Catering Department at the end of the event for proper disposal. Our policy prohibits us from allowing guests to remove any remaining food or beverages. If food is removed from an event the Catering Department isn’t responsible or liable for the quality or safety of these items.
Thank you for choosing Catering On Cullen!
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