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What will I need to place an order online?
You will need a credit card (Visa, MasterCard) to pay for your purchase. You will also need to know your gift recipient's school address, including their phone number. You will need to enter this address in the 'My Account' 'Manage Addresses' section in addition to the billing address of your credit card.
In addition, our software only supports Internet Explorer, Opera, and Firefox when using a Macintosh computer. Safari is not a supported browser.
Is shopping online with SEND A SMILE secure?
Absolutely! We use a 128 bit encryption and the latest in technology to protect your personal information. We are 100% compliant with the SOX and PCI industry standards for credit card security.
How will my student receive their gift?
All gift items are for pick up only. Your student will be notified by phone with the date and location of where to pick up their gift package.
How do I add a cake inscription or comment to my order?
You need to add a comment or cake inscription using the product details page before adding the item to your cart. This is noted on the shopping site text. If you already have an item in your cart and you wish to add a comment or cake inscription, please delete it and re-add it to your cart after adding the comment. If you forget to add a comment or a cake inscription, please contact us with your order number and we will be happy to add it for you, (336) 278-5344.
Why do I need to create an account?
In order for you to make a purchase and to check on your order status, you will need to create an account prior to making a purchase. To make an account, click the 'login/create account' button located on the upper right hand side of the website, and then on the login page, click the 'create a new account' link. You can set up your account with the email address and password of your choice.
How do I place an order online?
It's easy...Just follow these simple steps.
1. Login or create an account by clicking on the login button located on the upper right side of the website.
2. Add the billing address of your credit card to the 'My Account' 'Manage Addresses' section. This will be your billing address.
3. Add your gift recipient's name, school address and phone number to the 'My Account' 'Manage Addresses' section. This will be your gift recipient's address, which will then appear as a drop down choice in the 'Recipient Information' screen of the shopping site.
4. Use any of the links located on the SEND A SMILE main page to go to the shopping site and start shopping.
5. Follow the instructions on each page of the shopping site to complete your order and checkout.
I forgot my password, what do I do now?
Click the 'login/create account' button, and then on the login page, click the 'Forgot Password' link. On the following page enter your email address to have a new password emailed to you. Please be sure to check your spam or junkmail folder for the password reset email.
My account is locked, how do I unlock it?
Click the 'login/create account' button, and then on the login page, click the 'Forgot Password' link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account.
Why am I getting an error message on the checkout page?
If you receive an error on the checkout page, please check the following:
Did you select a type of payment?
Did you use the correct credit card number?
Is your credit card expired?
Is the address you selected as the billing address the same as the credit card's billing address?
Is the CVV code from the back of your card correct?
If a debit card, do you have enough available balance on your card?
If you have verified that all these items are correct, and still receive an error, please contact us at our office by phone, (336) 278-5344, so that we can assist you.
Who do I contact to check on the status of my order?
You can check the 'My Account' 'Order History' section to check on the status of your order. If you have any further questions, please contact SEND A SMILE at (336) 278-5344 and we will be happy to assist you. |