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I am new to ordering online, do you have step-by-step instructions?

Absolutely! Click Here and view or print out the step-by-step instructions to place an order online. Should you need further assistance, please contact the Dining Office at dining@cn.edu.

General FAQs

Account FAQs - Questions about CampusDish accounts. Covers the Login, Create a New Account, Forgot Password, and Locked Out screens.

Shopping Cart FAQs - Questions about the Shopping Cart (Step 1) screen of the checkout process.

Recipient Info FAQs - Questions about the Recipient Info (Step 2) screen of the checkout process.

Checkout FAQs - Questions about the Checkout (Step 3) page of the checkout process.


How do I purchase Declining Balance Dollars online?

  • Click the create account/login button. (top left hand side of website), then login to your CampusDish account
    or
    Click the create account/login button. (top left hand side of website), then click the "Create a new account" link.
  • Create a new account using an email address and password of your choice.
  • Add the billing address of your credit card under "Manage addresses" in "My account".
  • Click the 'Buy Online Now' button in the top navigation bar to be directed to the shopping site.
  • DB purchases will require a University ID card number to complete the purchase.  If you have already set up your ID number in the 'Student Card ID (OneCard) options' of 'My account' OR have Family Linked a person with their card properly saved, you will not need to enter this number in to purchase.
  • Follow the steps on each shopping page to complete your purchase.
  • Enter in your credit card information on the payment page.
  • Click "accept charges" ONLY ONCE to complete the sale.
  • Completed orders will be saved in "My account" "Order History"

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Who do I contact to check on the status of my order?
Login, and go to "My account" Order History. On the 'Order History' screen you can view any of your previous orders by clicking on the order number. If the information there does not answer your question, please contact the Dining Office at dining@cn.edu. Please note that the DB purchases are INSTANT and will be automatically added to your existing DB account.
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Is this site secure? How do I know my personal information will be safe?
This site is secure; all your personal information is transferred over the internet using 128-bit encryption.

Three things to look for while you are shopping online:

  1. "Locks" If you are using the Internet Explorer or FireFox web browser there should be a golden lock in the bottom left of your browser window. If you double-click on the lock it shows you our security certificate information; www.campusdish.com, ARAMARK Corporation, verified by VeriSign, Inc. VeriSign is a well known security validation certificate company. You can visit their website here: http://www.verisign.com/ Always make sure the certificate is not expired! The web page address, also known as URL or LINK, should include HTTPS instead of the normal HTTP beginning of the web address. For example; the login page is https://www.campusdish.com/en-US/CSSE/CarsonNewman/login.aspx
  2. Color-changing address bars, available in Internet Explorer 7 and FireFox 3 web browsers. You will notice the address bar turns GREEN on our shoping pages.

Why do I have to create an account?
For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.
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How do I create an account?
Click the "Login" button, and then on the login page click the "create a new account" link.
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Why can't I create an account?
Error: Email addresses must be in the proper format: user@domain.com
The email was not entered properly, please re-enter the email.

Error: passwords must contain at least 7 characters.
The password is not long enough.

Error: passwords should contain at least one character from the following sets: [a-Z,a-z] , [0-9].
The password needs to contain at least one letter (capital or lowercase) and one number so that the password is secure.

Error: password verification does not match your initial password.
The password entered in the "verify password" field does not match the password you entered in the "password" field. The two field must contain the same password, which will then be used as the password for future access to the account.

Error: passwords must not contain a substring of the email address.
The password can not use any part of the email address so that the password is secure.

Error: The following fields are either invalid or they are not complete: [First Name,Last Name]. please provide valid input.
Required fields (listed in the brackets) were left blank.

Error: The username and/or password supplied already exists.
That email (username) is already an account on the system. please use forgot password to reset your password (it will be emailed to you).
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I forgot my password, what do I do now?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
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My account is locked, how do I unlock it?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
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What if my Student ID Card is lost or stolen?
Lost cards must be reported immediately to the Campus Security by calling 865-471-3349. Please remember if you lose your Student ID Card and have previously set up your card in CampusDish, you will need to let us know so we can 'unlink' that lost card for you.
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How can I see a card balance?
Students:

Login, or create an account, and then go to "My account" "Student Card ID (OneCard) Options" and save your card. The options "View dining account balance online" and "Show balance on homepage" should both be set to "yes". You will then be able to see your balance on the homepage.

Parents:
Have your student do the above (save their card, answer 'yes' twice). Have them also answer 'Yes' to the question "allow Family Linked Users to View Balance?" Next they will have to Family Link you. Be sure to provide them with the email address you are using for your CampusDish account if you have already created one.

You should Family Link their account as well.
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What does error "account number is invalid for 'Student Card ID', or "The system does not recognize the configuration. Please contact us with any questions." mean?
Student Card ID
(OneCard) page: Students only, parents should not use! Someone may already have linked that card number to their CampusDish account. Each card may only be linked to one CampusDish account. Did you make a CampusDish account previously? Might your parents have linked your card?
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I am a parent. Should I enter my student's ID card number in the My account OneCard options?
No. Students should be the only ones to enter their Student Card ID # in the OneCard options. Your student should then set up a new 'Family Link' member with your name, and email address. The student should also check to make sure the 'allow Family Linked Users to View Balance?' is set to 'Yes', which would allow the parent to view their DB balance online.
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My card number changed. How do I save my new card number?
Email the Campus Dining Office (see the Contact Us page), with your name and the email address you use to order on CampusDish. Request that your saved Student Card ID # be removed. Please allow 24 business hours to process. You will then have to enter in your new card information in CampusDish - Student Card ID Options screen.
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What is Family Link?
Students:

Family Link allows students to give other people the ability to view their current balance.

Parents:
If you Family Link a student who has a saved card, you then can select their name when making meal plan or point purchases on CampusDish instead of having to know their card number.
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How do I use Family Link?
Login. Go to "My account" "Family Link" and click the "new family" button. Enter their email address.

Students:
The family member will receive an email with a password to their account if they did not previously create one. When they login they can see your balance.

Parents:
Now, if the student you have Family Linked has saved their card, you may purchase meal plans or points for them by selecting their name on the recipient page instead of entering their name and card number.
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Why do I not have a "Continue to Checkout" button?
If you have not already entered a credit card billing address into "Manage addresses" you must first enter a new address (your credit card billing address) and save it. After adding the address you may then return to the shopping cart to complete your order.
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Why am I getting an error on the payment page?

  • Did you use a saved dining card number?
  • Is the saved dining card number up to date (was it lost or stolen and replaced by a new card)?
  • Is the credit card number you entered correct?
  • Is the expiration date correct, and not in the past?
  • Is the CVV code from the back of your card correct?
  • Is the address you selected as the billing address the same as the credit card’s billing address?
  • Do you have enough available balance on your card?

My pre-paid credit card does not have a billing address. Can I use it on this site?
You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
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My connection timed out, or I saw an error when I was finishing checkout (on the payment page). How do I know if I placed the order successfully?
Login with the same account you were using the originally place the order.

View your shopping cart. If the product is no longer in your cart you could have completed the order successfully. Check the "My Account-->Order History" area. This area stores a copy of all the orders you have placed (and their order status).

You may also check your email, we email a confirmation of each order placed to the email address that is your username. (Please make sure to check your Junk or Spam boxes as the emails may be held in there).

If you really want to be sure you can check with your bank or credit card provider. We charge your credit card at the time the order is placed, so your bank or credit card provider should have held, or 'pended the sale', based on our request, from your total available balance. Although we request the money from your bank or credit card provider as soon as you place the order, the bank or credit card processor may take a few days to clear it and post it to your account.
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