Online Ordering FAQs

Q: How do I place an order?
A:

• Login, If you do not yet have a login click the login button then click “create new account” using the email address & password of your choice.
• If you have not already, add your credit card billing address under “My Account” “Manage Addresses.”
• Select Meal Plan you wish to purchase and add it to your cart. Continue to follow the directions on each page of the checkout process.

Q: How do I create an account?
A: Click the “Login” button, and then on the login page click the “create a new account” link.

Q: My account is locked, how do I unlock it?
A: Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account.

Q: Why am I getting an error on the payment page?
A:

• Did you use a saved dining card number?
• Is it up to date?
• Is the address you selected as the billing address the same as the credit card’s billing address?
• Is the expiration date correct, and not in the past?
• Is the CVV code from the back of your card correct?
• Do you have enough available balance on your card?

Q: Who do I contact to check on the status of my order?
A: The campus dining office. See the contact us page. Please note that orders can not be fulfilled on weekends or holidays.  Orders dated for weekend or holiday fulfillment will be fulfilled on the next business day.  All orders will be filled within two business days following the date of purchase.