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Q: How do I place an order?
A:
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Login, If you do not yet have a login click the login button then click “create new account” using the email address & password of your choice.
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If you have not already, add your credit card billing address under “My Account” “Manage Addresses.”
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Select Meal Plan you wish to purchase and add it to your cart. Continue to follow the directions on each page of the checkout process.
Q: How do I create an account?
A: Click the “Login” button, and then on the login page click the “create a new account” link.
Q: I forgot my password, what do I do now?
A: Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you.
Q: My account is locked, how do I unlock it?
A: Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account.
Q: Why am I getting an error on the payment page?
A:
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Is the address you selected as the billing address the same as the credit card’s billing address?
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Is the expiration date correct, and not in the past?
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Is the CVV code from the back of your card correct?
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Do you have enough available balance on your card?
Q: Who do I contact to check on the status of my order?
A: The campus dining office. See the contact us page.
Q: Why do i get a "URL too long" comment when trying to make a purchase?
A: The CampusDish website currently does not suppport purchases made via Apple Mac computers at this time. Please check soon for updates on this topic.
Q: Why is it that the website does not go into my account when i try logging into it?
A: sometimes part of the issue is that your computer may not have the most current, up-to-date version of the browser you are using, therefore sometimes making loging in, very difficult. So perhaps upgrading to the most recent version will most litelly help.
Q: Why is it giving me an error message?
A: It is always best to check if you have the most current up-to-date version of the browser you re working with. If after updating it, still doesnt work. Plase go into a new kind of browser since we have very strong security levels that your browser might not support. So if one browser doesnt work, please go ahead and try another one for it to work.
Q: What if I need to change the credit card that I used to purchase a payment plan for subsequent payments?
A: The monthly charges for the payment plans are charged to the original credit card used in the initial purchase through our secure system. If you need to change this credit card number, please contact us to discuss your options. We do not currently offer the functionality on our site to manage saved credit card information.
Q: How can I edit or remove my saved credit card information on the checkout page?
A: We do not currently offer the functionality on our site to manage saved credit card information. There is no way to edit, view or access your saved credit card information through the website after you have saved it on the checkout page. If you would like to remove the saved credit card information from your account, please email the Campus Dining Office (see the Contact Us page), with your name, email address you use to order on CampusDish, and your removal request.
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