Online Ordering FAQs

Q: How do I place an order?
A:

• Login, If you do not yet have a login click the login button then click “create new account” using the email address & password of your choice.
• If you have not already, add your credit card billing address under “My Account” “Manage Addresses.”
• Select Meal Plan you wish to purchase and add it to your cart. Continue to follow the directions on each page of the checkout process.

Q: How do I create an account?
A: Click the “Login” button, and then on the login page click the “create a new account” link.

Q: I forgot my password, what do I do now?
A: Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you.

Q: My account is locked, how do I unlock it?
A: Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account.

Q: Why am I getting an error on the payment page?
A:

• Did you use a saved dining card number?
• Is it up to date?
• Is the address you selected as the billing address the same as the credit card’s billing address?
• Is the expiration date correct, and not in the past?
• Is the CVV code from the back of your card correct?
• Do you have enough available balance on your card?

Q: Who do I contact to check on the status of my order?
A: The campus dining office. See the contact us page.