General Account FAQ |
 |
Why do I have to create an account? |
 |
For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account. |
|
|
|
|
How do I create an account? |
|
Click the “Login” button, and then on the login page click the “create a new account” link. |
|
|
Creating a New Account Questions |
|
Why can't I create an account? |
|
Error: Email addresses must be in the proper format: user@domain.com
The email was not entered properly, please re-enter the email.
Error: Passwords must contain at least 7 characters.
The password is not long enough.
Error: Passwords should contain at least one character from the following sets: [A-Z,a-z] , [0-9].
The password needs to contain at least one letter (capital or lowercase) and one number so that the password is secure.
Error: Password verification does not match your initial password.
The password entered in the "verify password" field does not match the password you entered in the "password" field. The two field must contain the same password, which will then be used as the password for future access to the account.
Error: Passwords must not contain a substring of the email address.
The password can not use any part of the email address so that the password is secure.
Error: The following fields are either invalid or they are not complete: [First Name,Last Name]. Please provide valid input.
Required fields (listed in the brackets) were left blank.
Error: The username and/or password supplied already exists.
That email (username) is already an account on the system. Please use forgot password to reset your password (it will be emailed to you).
|
|
|
Login Questions |
|
I forgot my password, what do I do now? |
|
Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you. Please check you spam or junk mail folders if you have not received your new password in 15 minutes. |
|
|
|
My account is locked, how do I unlock it? |
|
Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account. Please check you spam or junk mail folders if you have not received your new password in 15 minutes. |
|
|
EZ Pay Questions |
| |
What is EZ Pay and how does it work? |
| |
Eagle Dining has created the EZ Pay Plan to help your wallet. We know that this time of the year there are so many bills that need to be paid like, housing, books, tuition, and food. So to help we have created the EZ Pay Plan. The EZ Pay Plan provides for the purchase of a traditional meal membership on an installment basis, rather than requiring payment in full at the time of sign up. A $300 initial payment is due at checkout and 6 subsequent monthly payments will be billed to your credit card automatically. Click here for our Terms and Conditions.
|
| |
|
|
How will I know a payment has been made on my credit card? |
|
|
An automatic payment will be charged out each month on or about the 15th of the month. The payment will also be noted in your 'My Account' 'Order History' as an adjustment with a brief description. Your credit card used for the intial purchase on the website will be charged. Charges will be from 'ARAMARK - FGCU Dining'. |
|
|
|
What happens if I need to change my credit card for monthly payments because the original credit card is lost or stolen? |
|
You must contact our office to change your credit card. Please note that any change to your credit card will then need to be processed manually for the continuation of the EZ pay contract. Applicable fees may apply. Click here for our Terms and Conditions.
|
|
|
| |
How do I know my information is safe with the payments? |
| |
Using EZ Pay online is the most secure way to make payments. CampusDish uses the most up to date technology to protect your credit card information. No one will see or view your personal information for the EZ Payments charged each month for the length of the payment contract. These payments are made automatically through our secure server. We are 100% PCI compliant with the credit card industry standards for security. |
| |
|
| |
What if I have questions or need to change my payment method? |
| |
Please contact our office with any questions about the EZ Pay plans, we will be happy to help you. |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|