Contact Us

Your feedback is extremely important to us!

Please contact us with any suggestions, questions or concerns at the following:

* If you need to change your meal plan or have questions regarding billing, please call the Customer Service/ID Office at 585-275-8756.

University of Rochester Dining Services
Frederick Douglass Building
Room 309
Rochester, NY 14627

Phone: 585-275-6265
Email: chamberlain-molly@aramark.com

What's your beef?
Got a question, suggestion or complaint while you're in one of the dining centers?  Feel free to contact the manager of the location right then and there to give them the opportunity to correct any problem you might have.  Otherwise, please email Dining Services.  You can also call the main dining office at 585-275-6265.

Customer Service / ID Office
Got a question regarding your dining plan, ID card or your Flex account?  Please contact the Customer Service / ID Office via email or in person on the first floor of the Susan B. Anthony Hall.

Our goal as the Food Service provider at the University of Rochester is to offer the best Service and Quality in all aspects of our business. If there exists an opportunity to improve on our services we welcome your feedback or if you have had a great experience at one of our locations and would like to tell use about it or thank a Foodservices employee.  We would love to hear from you.