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CampusDish Messenger - Frequently Asked Questions

What is a Low Balance Alert?
The Low Balance Alert program of CampusDish Messenger allows you to be conveniently notified by email that your current card balance is below a certain balance threshold. You have the ability to set that balance threshold by going to your account profile options 'My Account-->CampusDish Messenger' in CampusDish.

How does the Low Balance Alert system work?
Each week the Low Balance Alert System checks the threshold you set in CampusDish against your card balance.  If the balance is below the threshold, an email will be generated to let you know you are low and a link will be provided in the email on how you can reload directly from the web.

Who can receive a Low Balance Alert?
Anyone with a CampusDish account.

How much does this service cost?
This is a free service.

How do I sign up to receive a Low Balance Alert?
First, create a new CampusDish account or login with an existing CampusDish account using the Login/Create Account button on the right hand side of the website.  Click the 'My Account' button to go to your account profile options.  Select the 'CampusDish Messenger' option.  Complete the set up screen and click 'Save'.  There will be a green confirmation message letting you know that Low Balance Alerts are active.

Note:  If you have already linked your ID card number on the OneCard/Student Card Number options profile screen, the last 4 digits of your ID card number will be shown.  You may setup a Low Balance Alert and threshold for each account.  Selecting 'Disable Notifications from' will allow you to end Low Balance Alerts on a certain date.

What if I have any further questions about using the Low Balance Alert?
Please contact the Dining Services Office by calling 413-552-2130.  We will be happy to help you!