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Online Ordering FAQs

I am new to ordering online, do you have step-by-step instructions?
Absolutely! Click Here and view or print out the step-by-step instructions to place an order online. Should you need further assistance, please contact the Dining Office at 216-397-4552.

General FAQs

Account FAQs - Questions about CampusDish accounts. Covers the Login, Create a New Account, Forgot Password, and Locked Out screens.

Shopping Cart FAQs - Questions about the Shopping Cart (Step 1) screen of the checkout process.

Recipient Info FAQs - Questions about the Recipient Info (Step 2) screen of the checkout process.

Checkout FAQs - Questions about the Checkout (Step 3) page of the checkout process.


How do I purchase Plus Points online?

  • Click the create account/login button. (top left hand side of website), then login to your CampusDish account
    or
    Click the create account/login button. (top left hand side of website), then click the "Create a new account" link.
  • Create a new account using an email address and password of your choice.
  • Add the billing address of your credit card under "Manage addresses" in "My account".
  • Go to the 'Buy Online Now' link on the top navigation bar and click where indicated to go to the CampusDish online ordering site.
  • Select appropriate category.
    Enter in your credit card information on the payment page.
  • Click "accept charges" ONLY ONCE to complete the sale.
  • Completed orders will be saved in "My account" "Order History"


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Who do I contact to check on the status of my order?
Login, and go to "My account" Order History. On the 'Order History' screen you can view any of your previous orders by clicking on the order number. If the information there does not answer your question, please contact the Dining Office at 216-397-4552.
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Is this site secure? How do I know my personal information will be safe?
This site is secure; all your personal information is transferred over the internet using 128-bit encryption.

Three things to look for while you are shopping online:

  1. "Locks" If you are using the Internet Explorer or FireFox web browser there should be a golden lock in the bottom left of your browser window. If you double-click on the lock it shows you our security certificate information; www.campusdish.com, aRaMaRK Corporation, verified by VeriSign, Inc. VeriSign is a well known security validation certificate company. You can visit their website here: http://www.verisign.com/
  2. Always make sure the certificate is not expired! The web page address, also known as URL or LINK, should include HTTpS instead of the normal HTTp beginning of the web address. For example; the login page is https://www.campusdish.com/en-US/CSMA/JohnCarroll/login.aspx
  3. Color-changing address bars, available in Internet Explorer 7 and FireFox 3 web browsers. You will notice the address bar turns GREEN on our shoping pages.

Why do I have to create an account?
For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.
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How do I create an account?
Click the "Login" button, and then on the login page click the "create a new account" link.
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Why can't I create an account?
Error: Email addresses must be in the proper format: user@domain.com
The email was not entered properly, please re-enter the email.

Error: passwords must contain at least 7 characters.
The password is not long enough.

Error: passwords should contain at least one character from the following sets: [a-Z,a-z] , [0-9].
The password needs to contain at least one letter (capital or lowercase) and one number so that the password is secure.

Error: password verification does not match your initial password.
The password entered in the "verify password" field does not match the password you entered in the "password" field. The two field must contain the same password, which will then be used as the password for future access to the account.

Error: passwords must not contain a substring of the email address.
The password can not use any part of the email address so that the password is secure.

Error: The following fields are either invalid or they are not complete: [First Name,Last Name]. please provide valid input.
Required fields (listed in the brackets) were left blank.

Error: The username and/or password supplied already exists.
That email (username) is already an account on the system. please use forgot password to reset your password (it will be emailed to you).
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I forgot my password, what do I do now?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. Please check your spam or junk mail folders if you have not received your new password in 15 minutes.
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My account is locked, how do I unlock it?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account. Please check your spam or junk mail folders if you have not received your new password in 15 minutes.
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What if my Student ID Card is lost or stolen?
Lost cards must be reported immediately to the Dining Services Office by calling 216-397-4552.
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Why do I not have a "Continue to Checkout" button?
If you have not already entered a credit card billing address into "Manage addresses" you must first enter a new address (your credit card billing address) and save it. After adding the address you may then return to the shopping cart to complete your order.
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Why am I getting an error on the payment page?

  • Is the credit card number you entered correct?
  • Is the expiration date correct, and not in the past?
  • Is the CVV code from the back of your card correct?
  • Is the address you selected as the billing address the same as the credit card’s billing address?
  • Do you have enough available balance on your card?

My pre-paid credit card does not have a billing address. Can I use it on this site?
You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.
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My connection timed out, or I saw an error when I was finishing checkout (on the payment page). How do I know if I placed the order successfully?
Login with the same account you were using the originally place the order.

View your shopping cart. If the product is no longer in your cart you could have completed the order successfully. Check the "My Account-->Order History" area. This area stores a copy of all the orders you have placed (and their order status).

You may also check your email, we email a confirmation of each order placed to the email address that is your username. (Please make sure to check your Junk or Spam boxes as the emails may be held in there).

If you really want to be sure you can check with your bank or credit card provider. We charge your credit card at the time the order is placed, so your bank or credit card provider should have held, or 'pended the sale', based on our request, from your total available balance. Although we request the money from your bank or credit card provider as soon as you place the order, the bank or credit card processor may take a few days to clear it and post it to your account.
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