Checkout FAQ |
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Why am I getting an error on the payment page? |
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- Did you use a saved ID card number?
- Is the saved ID card number it up to date (was it lost or stolen and replaced by a new card)?
- Is the address you selected as the billing address the same as the credit card’s billing address?
- Is the expiration date correct, and not in the past?
- Is the CVV code from the back of your card correct?
- Do you have enough available balance on your card?
- If you used Declining Balance account as your payment option, do you have enough available balance to make this purchase?
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My pre-paid credit card does not have a billing address. Can I use it on this site? |
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You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address. |
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My connection timed out, or I saw an error when I was finishing checkout (on the payment page). How do I know if I placed the order successfully? |
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Log in with the same account you were using the originally place the order.
View your shopping cart, if the product is no longer in your cart you could have completed the order successfully. Check the "My Account" "Order History" area. This area stores a copy of all the orders you have placed (and their order status).
You may also check your email, we email a confirmation of each order placed to the email address that is your username. (Please make sure to check your Junk or Spam boxes as the emails may be held in there).
If you really want to be sure you can check with your bank or credit card provider. We charge your credit card at the time the order is placed, so your bank or credit card provider should have held, or 'pending sale', our request from your total available balance. Although we request the money from your bank or credit card provider as soon as you place the order the bank or credit card processor may take a few days to clear it and post it to your account.
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