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How can I confirm my online dining plan selection?
You will receive a confirmation email after you sign up online. You can also view your dining plan under the My Dining tab on Campus Express Online. If you do not receive the email or do not see your purchase in Campus Express, please contact the Penn Dining Office at dining@pobox.upenn.edu or 215-898-7585 for confirmation. As a first year student, you also can confirm your dining plan at The Campus Express Center in Houston Hall during New Student Orientation.
How does my dining plan work?
All dining plans provide a specific quantity of visits to the all-you-care-to-eat dining halls for the semester. These can be used at any time. All plans also include Dining Dollar$ for use at any of our Penn Dining locations. Students have the option to add visits or Dining Dollar$ to their plan at any time throughout the academic year by visiting http://campusexpress.upenn.edu.
Please note: Visits and Dining Dollar$ are split by semester, so you will receive one-half of the allotted amount of visits and Dining Dollar$ in the Fall, and the other half in the Spring. Any remaining visits at the end of the Fall semester will not be added to the visits you receive for the Spring. Dining Dollar$, will roll over from the Fall semester to the Spring.
How do I use my visits and Dining Dollar$?
Your dining plan is encoded on your University ID (PennCard). When you present this card to the cashier at a Penn Dining location, your visits or Dining Dollar$ will be deducted from your account. Dining plans end on Friday, May 9, 2008. Dining Dollar$ can be used through Commencement Day on Monday, May 19, 2008.
EXCEPTIONS include:
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Thanksgiving Break
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Winter Break
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Spring Break
What are Dining Dollar$ and Where can I use them?
Dining Dollar$ are funds on your PennCard used to purchase items at any Penn Dining location. With each purchase made, the amount is deducted electronically from your Dining Dollar$ account balance. Undergraduates with dining plans and graduate students may add Dining Dollar$ to their PennCard at any time on Campus Express.
You can use them to purchase a-la-carte items at our retail operations, including:
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Houston Market - Houston Hall, Perelman Quadrangle
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Starbucks at 1920 Commons - 38th & Locust Walk
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1920 Commons Retail includes Subway, Top this at Penn, and Jamba Juice - 38th & Locust Walk
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Savory on Spruce Street - 3716 Spruce Street
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Mark’s Café – Van Pelt Library, Lower level
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Accenture Cyber Café – Towne Building
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C3 Convenience Store – 1920 Commons at 38th and Locust Walk
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Watcha Makolet Convenience Store - Falk Dining Commons
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McClelland Hall – in the Quadrangle
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Einstein Bros. Bagels - Houston Hall, Perelman Quadrangle
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Farmers' Market
Can I have a dining plan that is only Dining Dollar$?
Undergraduates do not have access to an all Dining Dollar$ account. Penn Dining offers 4 dining plan choices to first year undergraduate students and 10 choices to other undergraduate students.
Can I get a refund for visits I don't use?
No, visits to the all-you-care-to-eat dining halls are non-refundable and we do not offer reimbursement. If you find you are not using a significant number of your visits, you do have the option of changing your dining plan, if you are eligible for a lower dining plan, during our plan change periods (see details and related policy information below).
What if I want to make an adjustment to my dining plan?
Please consider your plan choice carefully, making certain that you are eligible for the plan you select. Plan changes for the Fall will be accepted during the Fall switch period (September 3rd - September 24th). Plan changes for the Spring will be accepted in the Spring switch period (January 2nd - February 4th). You may change your dining plan once during the switch period, either in person at the Penn Dining Office or via Campus Express Online. If you are looking for additions to your dining plan, you may add visits to the all-you-care-to-eat dining halls or Dining Dollar$ to your dining plan at any time.
What happens to my visits and Dining Dollar$ if I change during the mid-year switch period?
Regardless of what dining plan you have or whether or not you change your dining plan, all Dining Dollar$ carry over from the Fall semester to the Spring semester and expire on Commencement Day and all visits expire at the end of the Fall semester and on the last day of finals in the Spring semester.
What if I want to cancel my dining plan?
Dining plan contracts are binding for the entire academic year. Cancellations are not permitted unless you are leaving the University. If you are leaving the University and need to cancel your dining plan, you MUST complete a cancellation form. The form can be obtained by contacting the Penn Dining Office. The form must be signed and returned to Penn Dining prior to issuance of any credit. The cancellation needs to be approved by the University of Pennsylvania.
The University reserves the right to terminate this agreement for failure to pay University fee, for violation of University or Penn Dining policy, or when you are no longer enrolled as a Penn student.
How can I find out how many visits or Dining Dollar$ I have left and what can I do if I run out?
Every time your card is swiped to use a visit or Dining Dollar$, the remaining balance will come up on the card reader screen. You can also check your current balance of Dining Dollar$ and visits when you log-in to Campus Express Online and click on ‘My Dining’. Please note that the balance shown is updated approximately every 24 hours and may not be the most current amount. Students may purchase Dining Dollar$ online in any amount at Campus Express or by visiting the Penn Dining Office. Students may also purchase additional visit blocks of 25 online or in the office at any time. Online requests will be processed the following business day.
What if I want to eat in the dining halls and I don't have a dining plan?
If you do not want to purchase a dining plan but would still like to eat a meal at a Penn Dining location, you can pay as you go. Methods of payment accepted include PennCash, Dining Dollar$, SFS credit, cash. Additionally, Visa and MasterCard are accepted at select locations. Dining plans do offer savings, however, and paying with Dining Dollar$ will also enable you to benefit from a discounted price.
Can I use my dining plan visits for other people?
Yes you can! Every dining plan participant can use up to 10 of their visits, their Moocher Meals, per semester to bring guests into 1920 Commons, Hill House, Kings Court English College House or Falk Dining Commons. Moocher Meals are NOT in addition to the visits that come with your plan.
Can I take food out of the Dining Hall?
Yes you can! Penn Dining On the Run allows you to ask for a take out container when you swipe your PennCard. You can fill your container and enjoy a fantastic meal on the go.
What if I lose my PennCard?
You must visit the PennCard office at the Franklin Building (36th & Walnut) to obtain a new ID card immediately (replacement fee applies). Without a PennCard, you are not guaranteed entrance to any secure campus building without some form of ID. Students who have lost or misplaced their PennCard may enter the dining halls by first completing a Lost Card Voucher obtained from the cashier. The visits will be deducted from your dining plan and a processing charge of $2.00 will be billed to your SFS account for each voucher used. The voucher is valid only for visits covered under your dining plan. Additional visits will be billed to your SFS account.
What if I have special dietary or nutritional needs?
Penn Dining offers vegetarian, vegan and low-fat selections at every dining location, provisions for those who are lactose-intolerant , has a kosher dining facility and offers a daily selection of halal products in Kings Court English College House and Houston Market. Nutritional information is available at each dining hall. We also encourage students to email our registered dietician at dining@pobox.upenn.edu for general nutritional information, or speak with our chefs at the dining halls. Students with other special dietary needs or concerns should contact our Penn Dining Office to discuss how we can better accommodate their needs.
What if I keep kosher?
Then we have just the thing to meet your needs! Penn Dining has the premiere Glatt Kosher Dining facility in the Philadelphia area, Falk Dining Commons. All dining plans are accepted at Falk Dining Commons located in Steinhardt Hall. There is a daily rate for non-dining plan participants which can be paid using Dining Dollar$ (Grads only), PennCash, SFS or cash. For additional information regarding kosher dining at Penn, please contact the Penn Dining Office at 215-898-7585 or dining@pobox.upenn.edu.
Who can I contact if I have a comment or suggestion?
We welcome customer feedback! Email us at dining@pobox.upenn.edu or call us at (215) 898-7585 and we will reply promptly.
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