General FAQs

• Is this site secure? How do I know my personal information will be safe?

Account FAQs - Questions about CampusDish accounts. Covers the Login, Create a New Account, Forgot Password, and Locked Out screens.

• Why do I have to create an account?
• How do I create an account?
• Why can't I create an account?
• I forgot my password, what do I do now?
• My account is locked, how do I unlock it?
• What if my Student ID Card is lost or stolen?
• My card number changed. How do I save my new card number?
• How can I see a card balance?
• What does the error "account number is invalid for 'Student Card ID', or "The system does not recognize the configuration. Please contact us with any questions." mean?
• I am a parent. Should I enter my student's ID card number in the My account OneCard options screen?
• What is Family Link?
• How do I use Family Link?
• My card number changed. How do I save my new card number?

Is this site secure? How do I know my personal information will be safe?
This site is secure; all your personal information is transferred over the internet using 128-bit encryption.  We are 100% PCI compliant, meeting all industry standards for security.

Why do I have to create an account?
For you to be able to check a balance we ask that you create a CampusDish account. To create an account use the email address of your choice, it does NOT have to be a school email address.  This email address will become the 'Login' you will use to login this website along with your password.  You create a password of your choice.  You can reset or change your password at anytime.
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How do I create an account?
Click the "Login" button, and then on the login page click the "create a new account" link.
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Why can't I create an account?
Error: Email addresses must be in the proper format: user@domain.com
The email was not entered properly, please re-enter the email.

Error: passwords must contain at least 7 characters.
The password is not long enough.

Error: passwords should contain at least one character from the following sets: [a-Z,a-z] , [0-9].
The password needs to contain at least one letter (capital or lowercase) and one number so that the password is secure.

Error: password verification does not match your initial password.
The password entered in the "verify password" field does not match the password you entered in the "password" field. The two field must contain the same password, which will then be used as the password for future access to the account.

Error: passwords must not contain a substring of the email address.
The password can not use any part of the email address so that the password is secure.

Error: The following fields are either invalid or they are not complete: [First Name,Last Name]. please provide valid input.
Required fields (listed in the brackets) were left blank.

Error: The username and/or password supplied already exists.
That email (username) is already an account on the system. please use forgot password to reset your password (it will be emailed to you).
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I forgot my password, what do I do now?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
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My account is locked, how do I unlock it?
Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
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What if my Student ID Card is lost or stolen?
Lost cards must be reported immediately to the Dining Services Office by calling 570-484-2296. Please remember if you lose your Student ID Card and have previously set up your card in CampusDish, you will need to let us know so we can 'unlink' that lost card for you.
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How can I see a card balance?
Students:
Login, or create an account, and then go to "My Account" "Student Card ID (OneCard) Options" and save your card. The options "View dining account balance online" and "Show balance on homepage" should both be set to "yes". You will then be able to see your balance on the homepage.

Parents:
Have your student do the above (save their card, answer 'yes' twice). Have them also answer 'Yes' to the question "allow Family Linked Users to View Balance?" Next they will have to Family Link you. Be sure to provide them with the email address you are using for your CampusDish account if you have already created one.

You should Family Link their account as well.
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What does error "account number is invalid for 'Student Card ID', or "The system does not recognize the configuration. Please contact us with any questions." mean?
Student Card ID (OneCard) page: Students only, parents should not use! Someone may already have linked that card number to their CampusDish account. Each card may only be linked to one CampusDish account. Did you make a CampusDish account previously? Might your parents have linked your card?  If you need assistance, please contact our dining office at 570-484-2296.
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I am a parent. Should I enter my student's ID card number in the My account OneCard options?
No. Students should be the only ones to enter their Student Card ID # in the OneCard options. Your student should then set up a new 'Family Link' member with your name, and email address. The student should also check to make sure the 'allow Family Linked Users to View Balance?' is set to 'Yes', which would allow the parent to view their DB balance online.
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What is Family Link?
Students:
Family Link allows students to give other people the ability to view their current balance.

Parents:
If you Family Link a student who has a saved card, you then can select their name when making meal plan or point purchases on CampusDish instead of having to know their card number.
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How do I use Family Link?
Login. Go to "My Account" "Family Link" and click the "new family" button. Enter their email address.

Students:
The family member will receive an email with a password to their account if they did not previously create one. When they login they can see your balance.

Parents:
Now, if the student you have Family Linked has saved their card, you may purchase meal plans or points for them by selecting their name on the recipient page instead of entering their name and card number.
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