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What will I need to place an order online?
You will need a credit card (Visa, MasterCard, American Express or Discover card) to pay for your purchase. You will also need to know your gift recipient's school address, including their phone number. You will need to enter this address in the 'My Account' 'Manage Addresses' section in addition to the billing address of your credit card.
In addition, our software only supports Internet Explorer, Opera, and Firefox when using a Macintosh computer. Safari is not a supported browser.
Is shopping online with Surprise Someone secure?
Absolutely! We use a 128 bit encryption and the latest in technology to protect your personal information. We are 100% compliant with the SOX and PCI industry standards for credit card security.
How will my student receive their gift?
We will deliver the gift to your student's campus residence on the day you select for delivery. Please note that we do not provide weekend, holiday or school break delivery. Your gift will be delivered to your student on the requested delivery date you have specified. If your student is not home, we will leave their gift item with the University approved Residence Advisor for their dorm location (the student will be able to pick up their gift package from the advisor).
Please check here for a list of the Georgetown University Student Residences.
Darnall Hall, Harbin Hall, New South, Village C West
Alumni Square, Copley Hall, Henle Village, LXR Hall, Kennedy, McCarthy & Reynolds Hall
Nevils, Village A, Village C East, University Townhouses
I would like to include a personalized message with my order, what should I do?
If you would like to include a personalized message either with your gift package or on a cake, please make sure to click on the 'View Detail' link located right below the picture of the item on the shopping site. You will then be able to record your message, up to 25 characters, in the comment box appearing on the right hand side of the page. The comments will be sent directly to us on completion of the checkout process.
Please note comments on products are for comments about the product itself, like the icing message to be put on the cake. To send a gift message to the recipient of your package please purchase a gift card and enter your gift message into the comments of the gift card product.
If you have forgotten to include a message and would like to, please contact us with your gift order number so that we can reference your order and we will be happy to include your message. You can contact us by phone at (202) 687-7555.
How do I add a comment to my order?
You need to add a comment using the product details page before adding the item to your cart. If you already have an item in your cart you wish to add a comment to please delete it and re-add it to your cart after adding the comment.
Please note comments on products are for comments about the product itself, like the icing message to be put on the cake. To send a gift message to the recipient of your package please purchase a gift card and enter your gift message into the comments of the gift card product.
Step by step example for the “10 inch round cake: chocolate cake vanilla icing”;
- Log in (or create a new account)
- Click on the “Gift Pages” link in the navigation bar
- On the Surprise Someone Gift Packages page click the “click to purchase now” button
- Find your product by browsing the categories.
- In our example click the “Cakes” category image or the link below the category image, or the category name itself.
- Next for our example click the “10 inch round” category image or the link below the category image, or the category name itself
- You will now see a list of all the products in this category.
- Click the “10 inch round cake: chocolate cake vanilla icing” product image or the “view details” link below the product image or the “10 inch round cake: chocolate cake vanilla icing” name of the product itself.
- On the product details page on the right of the screen you can change the quantity and add the comment you would like for this product.
- When you have finished your comment click “Add item to cart”
Why do I need to create an account?
In order for you to make a purchase and to check on your order status, you will need to create an account prior to making a purchase. To make an account, click the 'login/create account' button located on the upper right hand side of the website, and then on the login page, click the 'create a new account' link. You can set up your account with the email address and password of your choice.
How do I place an order online?
It's easy...Just follow these simple steps.
1. Login or create an account by clicking on the login button located on the upper right side of the website.
2. Add the billing address of your credit card to the 'My Account' 'Manage Addresses' section. This will be your billing address.
3. Add your gift recipient's name, school address and phone number to the 'My Account' 'Manage Addresses' section. This will be your gift recipient's address, which will then appear as a drop down choice in the 'Recipient Information' screen of the shopping site.
4. Use any of the 'Click to Purchase Now' links located on the Surprise Someone main page to go to the shopping site and start shopping.
5. Follow the instructions on each page of the shopping site to complete your order and checkout.
I forgot my password, what do I do now?
Click the 'login/create account' button, and then on the login page, click the 'Forgot Password' link. On the following page enter your email address to have a new password emailed to you. Please be sure to check your spam or junkmail folder for the password reset email.
My account is locked, how do I unlock it?
Click the 'login/create account' button, and then on the login page, click the 'Forgot Password' link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account.
Why am I getting an error message on the checkout page?
If you receive an error on the checkout page, please check the following:
Did you select a type of payment?
Did you use the correct credit card number?
Is your credit card expired?
Is the address you selected as the billing address the same as the credit card's billing address?
Is the CVV code from the back of your card correct?
If a debit card, do you have enough available balance on your card?
If you have verified that all these items are correct, and still receive an error, please contact us at our office by phone, (202) 687-7555, so that we can assist you.
Who do I contact to check on the status of my order?
You can check the 'My Account' 'Order History' section to check on the status of your order. If you have any further questions, please contact the dining office at (202) 687-7555 and we will be happy to assist you.
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